Managing a confirmed case of COVID-19


​​​​​​​​​It is important that approved providers prepare for managing a confirmed case of the virus as part of their service’s COVID-19 risk ​​mitigation strategy.

Below is an outline of the process should ​​a child, family member, educator or staff member test positive for COVID-19 and steps you can take now to prepare.​

​Service updates emergenc​​y contact details

Queensland Health Public H​​ealth Unit (PHU) and the department will need a service’s contact details including who to call after hours to advise on the management of COVID-19 cases on the premises.

Make sure your service’s emergency ​​contact details are up to date by:

Queensland Health Public Health Unit notifies ​service of confirmed case

PHU will advise you if your service needs to close or can remain open and will assess any risks to the health and welfare of educators, staff, children and families.

At all times you must adhere to the request of the PHU and follow all requests for information o​​r details of your service.​


PHU will undertake contact tracing ​​and will require people they identify as close contacts to isolate. The PHU will provide close contacts with information on how to prevent the spread of infection.

People who are not close contacts do not have​ to quarantine but should be alert to the signs and symptoms of COVID-19, monitor their health and continue to practise recommended physical distancing and hygiene measures.

For more information phone 13Health (13 43 25 84) or visit the Queensland Health website for regional public hea​​lth unit contact details.


It is important for services to keep educators and staff, families and any other visitors up to date, including if your service​​ needs to close due to a confirmed case of COVID-19 on the premises, or as a precaution.

Approved prov​​​ider notifies regulatory authority of closure

If your regulated service clos​​es due to a confirmed COVID-19 case or as a precaution, the approved provider must immediately:

  • notify the Department of Education in Queensland via the NQA ITS (services regulated under the NQF)
  • notify the Department of Education in Queensland via the ECEC Emergency Closures mailbox: (services regulated under the ECS Act)
  • notify the Department of Education in Queensland via the relevant regional office (outside school hours care services not attached to a state school)
  • notify the Australian Government Department of Education Skills and Employment (ChildCare Subsidy payments) via email at notify Workplace Health and Safety Queensland on 1300 362 128.

You should con​​tinue to liaise with and seek advice from Queensland Health.

Service arranges a d​​​eep clean

Your service will need to be thoroughly cleaned and disinfected before reopening.

The PHU will provi​​​de advice on what you need to do, including how to arrange a deep clean. You must follow their instructions.

For more info​​rmation read Safe Work Australia’s How to clean and disinfect your workplace - COVID-19.


You must notify the relevant stakeholders, such as educators and staff, once PHU advises your service ​​can reopen. This includes updating your service's open/close status on the relevant portal.​​

More inform​​ation

Download the Managing a confirmed case of COVI​D-19 flow-chart (PDF, 94KB) which ​includes the above steps, as well as the process for managing an unwell child or staff member​.​

Last updated 05 August 2021