Privacy policy
The
Information Privacy Act 2009 (Qld) (IP Act) and its Queensland Privacy Principles (QPPs) set the rules for how Queensland Government agencies handle personal information. These rules include a requirement, under QPP 1, that every agency have a QPP privacy policy.
The
Department of Education’s privacy policy explains how we manage personal information, including:
- the kinds of personal information we collect and hold, how we collect and hold that personal information, and the purposes for which we collect, hold, use and disclose personal information
- how you may complain about our handling of your personal information and how we will deal with the complaint.
Website privacy statement
The Department of Education is committed to protecting user privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and the confidentiality and security of any personal information that may be provided to us.
We collect and manage your personal information as described on this page, unless stated otherwise.
Personal information
‘Personal information’ is defined in the IP Act as ‘information or an opinion about an identified individual or an individual who is reasonably identifiable from the information or opinion—
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.’
Collection of personal information
This website is hosted in Australia. There are a number of ways in which the department collects information through this website.
Information we may request
We may ask you to provide personal information through this website, for example, if you fill out a form or submit feedback to this website. We will only do this:
- to meet your needs (e.g. answer a question, provide a service to you)
- to meet our needs (e.g. demographic analysis, provide our service)
- if authorised or required by law.
Website analytics
We use Google Analytics as a website analytics tool to collect anonymous information about how you interact with this website. When you visit, your browser automatically shares anonymised data with these tools, including:
- your server address
- date and time you visited the website
- time spent on pages
- pages and documents accessed
- the website you visited before ours
- the type of browser you use
- device type and screen size
- region, country and preferred language settings.
Find out more in the
Google Analytics privacy policy.
We do not identify users or any browser activity outside this website, except where we are legally required or authorised to make this disclosure (for example, in the unlikely event of an investigation, where a law enforcement agency may have a warrant to inspect activity logs).
Cookies
Cookies are small text files that a website transfers to your device when you access its content. Our website may use cookies to store your preferences during your visit and to enhance your experience on future visits. You have the option to configure your browser to refuse cookies or notify you when cookies are being sent. Please note that some features of our website may not function properly without cookies.
The cookies we use do not attempt to identify individual users. Instead, they help us analyse website traffic and usage patterns to improve your experience and ensure our website remains relevant and useful.
Use and disclosure of personal information
The personal information we collect from you will generally be used only for the purposes:
- for which it was collected
- we have told you about in this privacy statement or in any terms or privacy notices specific to collecting that information
- related to the department’s functions and responsibilities.
We do not share personal information about you with other government agencies, organisations or anyone else unless 1 of the following applies:
- you have consented
- you would expect us to, or we have told you we will
- it is required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody’s life or health
- the disclosure is reasonably necessary for law enforcement, or for the protection of public revenue.
Access and amendment of personal information
You are entitled to seek access to your personal information and to amend records if they are inaccurate, misleading or out of date. We provide information on how you can request access and correct your personal information, and how to access other Department of Education information at
how do I access information?
Security
We are committed to protecting your personal information and take all reasonable steps to safeguard it from loss, misuse and unauthorised access. This website uses a Secure Sockets Layer (SSL) certificate to provide secure authentication and encrypt data exchanged between your browser and our servers. However, please be aware that the website does not support additional methods for securely transmitting sensitive information over the internet.
Links to other websites
This website contains links to other websites. We are not responsible for the content and privacy practices of other websites.
Privacy complaints
If you believe the department has not handled your personal information in accordance with the IP Act, you can make a privacy complaint.
You can only make a privacy complaint on behalf of another person if they have authorised you to do so, they are a minor/child and you are their parent/carer, they lack capacity and you are their guardian, or you have other legal authority to act for another person. If you are making a privacy complaint on behalf of another person, you must include an authority from them or other evidence.
To make a privacy complaint about an act or practice of the department that you believe breached the IP Act, you must:
- provide the privacy complaint in writing to a departmental employee
- state an address to which the department may respond to the complaint
- give particulars of the act or practice that is the subject of the complaint (e.g. what the department did or did not do with your personal information that you believe breached the QPPs and the IP Act)
- make the complaint within 12 months of becoming aware of the act or practice you believe constitutes a breach by the department of the QPPs and the IP Act.
You can make a privacy complaint by emailing
privacy@qed.qld.gov.au. Please note only complaints about a potential breach of the QPPs and the IP Act may be sent to this email address. All other complaints must be submitted via the contact details listed on the
compliments and complaints page.
You can find more information in our
Privacy data breach and complaints procedure.